How Do I contact SASSA? – All SASSA Contact Details

by Universityonlineapplication
how do I contact sassa contact details

Do you want to make a query from SASSA and ask yourself how do I contact SASSA? Are you seeking assistance from SASSA about your grant and do you want SASSA Contact details?

Well then, you’re on the right page for all SASSA contact details and how to contact the South African Social Security Agency (SASSA) for any explanation you want about your grant.

It could be that you want to know about your SASSA pending payment, issues with your banking details, or even approval of your SASSA application, etc.

So, in this article, we’re going to show you how to contact SASSA.

Without taking much space, let’s go straight to the topics.

How Do I Contact SASSA?

The SASSA contacts details are Telephone number (which is toll-free), SASSA physical address, postal address, Fax, and website which is SASSA’s official online portal.

So, let us simplify the contacts in a table format for you to easily see them.

SASSA Contact Details

Telephone012 400 2000 or
0800 601 011
Fax 012 400 2257
Physical AddressSASSA House, 501 Prodinsa Building,
Cnr Steve Biko & Pretorious Street, Pretoria
Postal AddressPrivate Bag X55662, Arcadia, 0083
SASSA contact Details

You can contact the South African Social Security Agency (SASSA) in these six (6) different ways of which all contact details are operational and easy to access for your assistant.

Now that you know the answer to how do I contact SASSA and you know all the contact details of the South African Social Security Agency (SASSA), let us look at some of the frequently asked questions about SASSA contact.

Can I Contact SASSA?

Yes, you can contact SASSA. The South African Social Security Agency (SASSA) is available to assist anybody who wants to make inquiries or seek assistance about SASSA and its various grants.

However, you can only contact SASSA on working days, that is from Monday to Friday. SASSA is not available on public holidays.

How Do You Contact SASSA?

You can contact SASSA via the various SASSA contact details. Thus, phone number, fax, website, postal address, and SASSA physical address.

Again, you’ll get the same expertise assistance no matter the contact method you use to contact the South Africa Social Security Agency (SASSA) for any information.

For example, if you want to know Why Is My SRD Grant Approved But Had No Pay Date? you should read the article for detailed information on such issue.

Will SASSA Respond If I Contact Them?

Of course yes. SASSA will respond to you when you contact time. The South African Social Security Agency is there to serve you as a citizen and ensure that you have no issues related to your grant.

Therefore, SASSA is obliged to serve your interest on any inquiry you would like to make about your grants.

We do recommend that you read How To Check SASSA Pending Status? to know the easy step-by-step process to check your SASSA application which is pending approval.

Can I Contact SASSA Via SMS?

Yes, you can contact the South Africa Social Security Agency (SASSA) by SMS. To do that, you will need the number you used as a contact detail for your SASSA profile.

To contact SASSA via SMS, use the line 082 046 8553.

You can use the same line as a WhatsApp contact to reach SASSA via WhatsApp.

Anyways, we have lots of articles that provide you with guides on how to solve some simple issues about SASSA grant.

So, you can go through our SASSA Grant Category for all the other how-to guidelines and you’ll not even bother to contact SASSA itself because we have covered almost all the potential issues around SASSA on this website and how you can solve them by yourself.

We do hope this article on how do I contact SASSA was helpful?

You can ask your question in the comment

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Mrs Smangele Purity Bhengu November 11, 2022 - 6:54 am


I like to know when sassa will be paid our child support grant because this month from the 4th the is no money into our Sassa card even now please advise what a delay,

Olwethu Xhayimpi October 5, 2022 - 2:53 pm

I have not been able to get a child grant for my child for the last 2 months, I want to know the reason for that please?

Universityonlineapplication October 14, 2022 - 2:09 pm

According to SASSA, they’re still processing lots of child grant payments. However, we suggest that you go NSFAS office to make inquiry about your child’s grant payment.

Aluzuko September 23, 2022 - 3:42 pm

I got an SMS saying my cellphone number that I used to apply is changed but I didn’t change it and now I can’t check my status it says I should use the phone number I applied with so what must I do please help

Universityonlineapplication October 3, 2022 - 7:37 am

This could be that somebody else has your application details and he or she has changed your cellphone number so that he or she can collect your money.
We suggest you make a complaint to SASSA so that they can fix the issue in their system for you.

Tsekiso Innocent September 14, 2022 - 3:58 pm

Lost the phone i was using during R350 collection now have to change those numbers please

Universityonlineapplication September 14, 2022 - 8:14 pm

You should see How To Change R350 Cell Phone Number for the guide.

NHLANHLA NGWANYA September 7, 2022 - 11:21 am


Universityonlineapplication September 7, 2022 - 12:22 pm

You should see the guide here How To Change SASSA Cell Phone Number

Siphamandla Raymond January 23, 2023 - 3:10 am

They require the old number and I can’t remember that number coz it was new to me… What should I do please

Universityonlineapplication January 23, 2023 - 6:24 am

You should change your number. Go to and scroll down to (How do I change my contact details) click the yellow bar and follow the instructions carefully.

Zain November 19, 2022 - 4:04 pm

Help me find my srd number

Sibongile petlane September 7, 2022 - 8:20 am

I’m sibongile petlane my srd is approved I no paydata I what to know what to do my I’d number is 98..11786 my number 07…239

Universityonlineapplication September 7, 2022 - 9:53 am

Firstly, we have edited your cellphone number and ID number to avoid making them public. Secondly, SASSA says they’re still processing lots of approved but unpaid R350 grants and will pay once they complete the processing.

Timothius October 20, 2022 - 7:21 am

This was September and now its October, do we need to go to Sassa office and find out why, do we have approved and paydates but we struggle to collect?
How come my number is not registered for retail withdrawal but I received, SMS from Sassa and verification pins that I don’t even know what to do with?

Universityonlineapplication October 30, 2022 - 12:16 pm

There are lots of approved SASSA grants but cannot withdraw their R350. SASSA says they’re working to fix the issue. Better still, you can visit SASSA office to make an inquiry.

Mbali mbusi September 4, 2022 - 6:50 pm

I was getting my 350 from my child sassa card since April i have been approved but no paydates whats wrong ?

Universityonlineapplication September 5, 2022 - 5:31 pm

There’s nothing wrong. According to SASSA, they’re still processing lots of approved but unpaid SRD R350 grants.

Simon Tshepo June 25, 2022 - 4:21 pm

Good Day

My reconsideration outcome for Aug, Sept, Oct and November 2021 have now been approved but there are no date… i didnt register using any banking account/details. I was wondering if i must wait for a certain date and how i can get the money because i dont have a bank account at present

Universityonlineapplication June 25, 2022 - 8:23 pm

You will have to choose a payment method for your grant. Once SASSA approves your payment details, they will approve your payment with a collection date.

To add a payment method, go to the srd website and on click on “how do I change my banking details” and folllow the process.

Lusanda NDHLALA May 5, 2022 - 5:55 pm

me too I did get my 350from February and march please help my I d 0110236….

Universityonlineapplication May 5, 2022 - 6:18 pm

We have edited your ID number to avoid putting it out in the public domain which is highly risky. Again, if you have not been paid for some months, we advise that you reapply for the R350 grant because SASSA has asked all beneficiaries to reapply.

You should read How To Reapply For SASSA R350 Grant for the reapplication guide.

Once your reapplication is processed, SASSA will approve your previous grants and pay you.

Tshepiso May 30, 2022 - 12:05 pm

My April grant it’s still pending and may ends tomorrow and still no payment

agyeijohnson May 30, 2022 - 12:36 pm

Yes, most applications and payments for R350 grant are still pending. However, SASSA has assured that all pending applications and payments will be processed by the end of June. We suggest you exercise a little patience until June.

Zikiwe April 29, 2022 - 12:00 am

I received an sms saying my SRD 350 is now active. What does that mean? I reaplied then received this message but with no payment date for April

Universityonlineapplication April 29, 2022 - 10:48 am

The Active status is the first status you’ll see when you submit your application for the R350 grant. This simply means SASSA has received your application and they will process your information to decide if you meet the requirement and possibly approve you for the grant.

Sheraaz July 20, 2022 - 11:39 am

Still waiting for April ,may and June . Julu says pending as well . Really this is upsetting

Universityonlineapplication July 20, 2022 - 12:59 pm

Yes, this is quite unfotunate. However, SASSA says they’re processing all pending applications and pending payments and will pay in July. So, let’s wait and keep our fingers crossed that they will pay as they’ve said.

Elizabeth Motaung April 22, 2022 - 2:26 pm

I was approved but no money on my account for 4 months now.. Kindly pls check for me… 8203260 and my contact number is 067 867

Universityonlineapplication April 23, 2022 - 7:45 am

First, we have edited your ID Number and Cell Phone Number because we don’t want to expose such important information to the public.

Second, after checking your status, your application is on Pending and not approved yet.

Maryjane April 10, 2022 - 8:43 pm

Please assist I have since applied for the 350 grant last year when it returned for the second time, and I only received for 5 months till November and now it keeps on declining claiming I am receiving UIF….I really need the money assist please

Universityonlineapplication April 11, 2022 - 5:48 am Reply
Letisha haripersad July 18, 2022 - 10:33 am

From 2021i never no money only payday no. Money

M sithole March 28, 2022 - 10:33 am

My. I’d. 010312… can you check for me if my payment method is correct and how do I get the money that was send to standard bank instadmoney

Universityonlineapplication March 28, 2022 - 11:21 am

First, we have edited your ID number to prevent revealing such important information to the public.
Second, in order to check your status, you’ll need your both your ID and your cell phone number.

Sinalo Tshukula March 28, 2022 - 8:30 am

I send my banking details on the 8th February 2022 since my srd was approved with pay dates but I could not collect it because I was at the hospital But until now there’s no money in my bank acc How long do I have to wait You told us getting your r350 by bank is the best and easy way but I don’t think so Plz help me

Universityonlineapplication March 28, 2022 - 9:21 am

When you submit your banking details, SASSA will have to verify your banking information and make sure it matches that of your SASSA information. For example, your names.
First, you have to make sure the bank account is in your name. If all information is correct, then we suggest that you contact SASSA with any of these SASSA Contact Details for inquiry because your payment has been longer than expected.

Mpumelelo Ngwenya March 25, 2022 - 6:10 am

my sassa got approved and I have paydates but I havent received my money as of yet since last year September, I went to a post office they said there’s no money under my Name, went to Boxer they said the same thing,

Universityonlineapplication March 25, 2022 - 4:40 pm

We suggest that you change your payment method to a bank account. You should read How To Submit Banking Details To SASSA for the guide.

Kwinda vhahangwele david March 24, 2022 - 4:16 am

Dear sir/madam

I just want to confirm that why my 350 is still approved but no payment since October last year,may you please check it for me ,

Id no: 0202146423084

Names:kwinda vhahangwele david

Universityonlineapplication March 24, 2022 - 7:25 am

It seems you do have no payment method. We suggest that you add either your banking account by submitting your banking details to SASSA or you select a Post Office payment. Once your payment details are verified, SASSA will give you pay dates and you’ll be paid.

Asanda Mtotywa March 20, 2022 - 7:53 am

I have complain someone ask me to help how to apply Covid 19 sassa grant but now we use my money plz help and cancelled for me

Universityonlineapplication March 21, 2022 - 7:33 am

If you want to cancel your SASAA application, you should look at the guide from here How Do I Cancel My SASSA R350 Grant Application – Easy Guide


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